At Paula Bode, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
1. Eligibility for Returns
1.1. Returns are accepted within 3 days from the date of delivery.
1.2. The product must be unused, in its original packaging, and in the same condition as received.
1.3. Certain items, such as personalized items, clearance products, and perishable goods, are not eligible for return.
2. Return Process
2.1. To initiate a return, contact our customer support team at [email protected] with your order details and reason for return.
2.2. Once approved, you will receive return instructions and the return shipping address.
2.3. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
3. Refund Policy
3.1. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
3.2. If approved, refunds will be processed within 3 business days to the original payment method.
4. Exchanges
4.1. If you received a defective or damaged product, we offer free replacements. Contact us within 3 days of delivery to arrange an exchange.
5. Late or Missing Refunds
5.1. If you haven’t received a refund within the expected timeframe.
5.2. If the issue persists, contact us at [email protected] for assistance.
6. Contact Us
For any return or refund inquiries, reach out to us at [email protected]